Today’s savvy customers don’t want a rubber stamp one-size-fits-all fix to their problem, they want someone to see it their way and work with them to find a solution. No one expects this service for free. Name your price, but take a moment to improve your menu of offerings.
Great customer service takes understanding and awareness of customers’ thoughts and feelings. In order to empathize with customers, we need to understand their emotions.
Take time to listen with the clear mindset of making it right by utilizing a “YES WE CAN” attitude. If the customer takes the time to voice an opinion, we should take the time to listen and do everything we can to exceed their expectations. That’s what great customer service is all about.
Are you a Yes We Can florist? If you have some customer service that you’d like to share, we’d love to hear them, or if you would like some help training your employees to utilize the Yes We Can attitude, leave us a comment down below or drop us a line here.