Ordering a gift or surprise for someone during your busy day has become so easy. Just open an app or browser on your phone, and that Loch Ness Monster wine carafe is already on its way!
With the ease of purchasing also comes the convenience of social media customer service if you should ever run into an issue (like you need to return a Loch Ness Monster wine carafe, for example).
Twitter and Facebook/Messenger are generally the two fastest methods for reaching out to a brand or company, but keep in mind, some companies are more customer service-oriented than others, so your experiences will vary.
I’ll always use a local florist over a big online retailer for one main reason; it cuts out the middle man. I know exactly what I’m getting and if there’s an issue with anything, I can walk right into a physical building and work it out with them in person. Last week, I was flipping through some local florists’ Facebook pages and decided to have a look at 1–800 Flowers just to compare what they were offering.